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Return/Refund Policy

Refund Eligibility

Returns will be accepted only for damaged/defective/wrong products. To be eligible for a return, your item(s) must be unused and in the same condition that you received them. It must also be in its original packaging.

7-Day Return Policy for Domestic Orders

You can return defective or wrongly shipped items within 7 days of receiving your order for free. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We highly recommend checking your products at the time of delivery. In case your product is damaged or not the same as you ordered, you may return the product at the time of delivery to the delivery agent who has delivered the product to you or send us an email at [email protected] to notify us.

 Return Policy for International Orders

We do not offer free returns for orders shipped outside Nigeria. This means that return costs will be borne by customers. DHL, our logistics partner, will automatically return your order to Lami Fragrance if you reject your order at the point of delivery.

We will issue a refund for the items in your order once it arrives back at our Nigeria warehouse. Please note that your shipping fee will not be refunded, and a 12.5% handling fee will be charged against the cost of your order.

Please note: We’re not able to reship an item that has been returned to us, so you’ll need to place a new order if you still want the items.

More Important Information on Return/Refund:

Only place an order for products that have not been banned by your country. It is your responsibility to know which products are banned/allowed in your country. 

Secondly, orders destroyed or damaged during international customs checks are not refundable. Understand that Lami Fragrance is not liable for any return or damage arising outside our control.

Returning Orders

To return your product, details and return information will be provided upon acceptance.

Note: You will be responsible for paying for your own shipping costs for returning your item. In addition, shipping costs paid at the time you placed your order are non-refundable. In addition, all returns/refunds will attract a handling fee of 12.5%.

Order Exchange

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Order on Sale or Discounted Items

All products that are on sale are not eligible for returns or exchange. Some types of goods are exempt from being returned, such as fragrances and pre-ordered goods shipped from overseas.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

If you are returning an order over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

Note: you are responsible for all shipping-return charges.

In situations where your order has arrived at its country and province’s destination and you are asked to come pick it up due to certain contingencies that restrain delivery to your chosen location (i.e., your address is a remote area). Note that a full refund cannot be made to you if you disregard this request and fail to pick up your items. All shipping trips are calculated as valid, and the shipping fee is nonrefundable in this instance.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with your order number at [email protected]

Worldwide shipping

Via DHL, UPS, GIG

Easy 7 days Domestic returns

7 days money back guarantee

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